For more information on our CBD, please visit our CBD FAQ.

Q: What is your return policy?

If a product is not up to your satisfaction, please let us know within 30 days. When it comes to CBD products, there are times where simply tweaking the dosage can assist the body’s healing process.  Be sure to read the FAQ and watch the videos prior to any supplementation. If the product does not work for you, please send the product back to the address on the invoice, with a copy of your invoice. Each return will incur a $10 RESTOCKING fee per product purchased.  If you’ve receive a damaged product, we are more than happy to send you a replacement, just email us. If your order comes back as undeliverable because of an address error, we will need to charge you to ship the order back out again. 

Q: What is your privacy policy?

Your information will not be shared. We use your details solely for the purpose of shipping your order or contacting you regarding that order.

Q: What are your shipping costs?

We offer free shipping. 

Q: Do you offer expedited shipping?

As stated at checkout, unfortunately, USPS does not guarantee shipping times. So while we will do our best to ship it within our 72 hour shipment time frame, there is always the possibility that USPS may not deliver within their time frame. All times are estimated and USPS requests up to twelve business days to deliver your package.  In addition, if you ordered during a sale or right after, we may need a bit more time to process your order. As all products are handmade in small batches, it may take us time to catch up!

Q: It looks like my package is sitting at a post office station, what do I do?

Currently USPS does not scan at every destination. Not to worry though, your package is definitely still on the way!

Q: How quickly will I receive my products?

We do our best to create your products as fresh as possible; therefore, we cannot overstock our items. At times, we may become backed up and it will require a few days to catch up. If you should have any questions regarding your order status, please feel free to contact us. Email is best.

Q: What is the expiration date of the products?

We suggest using the products within a year of purchase.

Q: Why are you using shipping peanuts? Aren't they bad for the environment?

We are very conscious about the environment. Your home is our home as well! Traditionally, packing peanuts do not biodegrade. However, we only use two different kinds of peanuts. Either we recycle ones that we have received in packages or we use ones made from cornstarch. This type decomposes in water leaving no toxic waste. The peanuts are static-free and made from organic starch. How great is that!

Q: Do you ship outside of the United States?

We only ship within the US.  

Q: Do you test your products on animals?

We never test any of our products on animals- we test them on our FAMILY & FRIENDS. Lucky them, huh!

Q: Do you offer trial sizes or samples?

We do not.  Each product is handmade, hand poured and hand labeled.  Each product that we sell is a work of art.  We do not just pick up the phone and order a product like other companies, so we feel that each product is a gift.  Because of this and the overwhelming demand for samples, we are not able to offer them. We need to save all of our time to make our full-sized products.

Q: I know your products are tested; however, do you guarantee that I will not have a reaction from using them?

We cannot guarantee that our products will not cause ANY reaction since we are not familiar with each customer's particular case and cannot take responsibility for each reaction a person may encounter. We suggest contacting your doctor if you feel an ingredient in one of our products may irritate your condition.

Q: How do I add to or modify my order?

In an effort to get our shipments to our customers as quickly as possible, orders cannot be modified once placed.

Q: What form of payments do you accept?

We accept payments by VISA, Mastercard, AMEX & Discover 

Contact:

Support@Farmacology.com
1 Madison Street,
Suite B8
East Rutherford NJ 07073
973-471-6800